This increasing distance to customers when advancing in a career is an odd proposition if you accept the premise that the customer ultimately is the one paying for each and every salary in a company. Working directly with the customer should be one of the most important jobs - after all it is the raison d'être of the entire construction.
Difficult conversations are part of your professional (and private) life. But difficult does not need to mean nerve-wracking or anxiety inducing. Learn how to use them as learning opportunities.
Ever wondered HOW you are supposed to learn all those live-changing crucial skills recommended by all those gurus? Let me share some pragmatic experiments that should get you started.
Ask any business guru and productivity coach, and they will confirm you the importance of a meeting agenda to make sure attendees can prepare. Ask any person who regularly attends meetings and they might confess that they look at the agenda the moment they dial in for the meeting or walk through the door. And yet, … Continue reading The power of a set agenda
After my last coaching call, a friend shared this article with a reminder about Renée Brown's book "Rising Strong". Basically, the story you make up in your mind in the absence of information is not necessarily the full truth. And given that our minds are much more creative around detecting fear, you are more likely to make up a horror story than a beautiful happy ending.
I am a control freak. There. I've said it. I like to know what happens when, with whose participation, for how long and with which anticipated results. That's why I love having an agenda, and why I expect everybody to be on time and well prepared. That's why I get annoyed if someone shows up … Continue reading The art of letting go of control
Reviewing ticket feedback is a gold mine to learn more about your product/service, your processes and your people. Don't miss out on this opportunity.
Great ideas on being on time – in real life and virtually.
I hate being late. It says “I don’t care enough about your time,” so I try very hard to be on time or even better: early.
When I worked in an office, I was usually early to meetings. My tactic? I got there early and just did something useful in the mean time. It didn’t matter if it was a meeting room in an office or a coffee shop; it’s easy enough to get out your laptop and do something useful, or catch up on email on your phone. This doesn’t work when working remotely.
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