What does a career in support look like?

This increasing distance to customers when advancing in a career is an odd proposition if you accept the premise that the customer ultimately is the one paying for each and every salary in a company. Working directly with the customer should be one of the most important jobs - after all it is the raison d'être of the entire construction.

If your support staff isn’t happy, you are doing something wrong

Helping others makes you happy. A number of studies have shown the positive impact of supporting others - not only on those who received the support but more markedly on those who offered help. Shouldn't that mean that people in support have a happiness advantage? Helping other people is part of the job description, after … Continue reading If your support staff isn’t happy, you are doing something wrong