I started using Gretchen Rubin’s framework on the four tendencies a couple of months back, first with my team members. It has been transformative for my 1:1s, taking a lot of stress out of the interactions. Knowing what motivates them (and me) has brought clarity: clarity that I’ve channelled into more effective communication - and patience. This is how I apply it in my day-to-day (and why I tend to ask everyone around me to take the quiz).