Since moving into a leads role at Automattic, my responsibilities have changed quite a bit. Where previously I focussed on direct customer interactions (and some quality assurance), my primary concern is now my team and the division. Chat and tickets have become a tool: they help me understand my team’s challenges and opportunities. While at the current team size I can still get involved personally, at some point, I might have to look into alternative options, like quarterly support rotations or more in-depths ticket reviews.
This beckons the question: what am I doing the entire day? And what should I be doing?
To learn how I use my agenda to supercharge my productivity, read the entire post on my site: https://valentinathoerner.com/blog/agenda-think