I like getting feedback, both written as well as via voice. I blame my mom for this weird trait. She would ask people for advice about what she should / could do all the time. She uses it as a conversation starter, to solve quarrels and misunderstandings, to bond with her new neighbours. Her reasoning … Continue reading Ask for advice instead of feedback
I am sitting on my parents' terrace overlooking their garden with eight plastic sheep. My mother just rearranged them. They will stay that way for the next 20 min, approximately. Then my kids will be tired of looking at the cat and resume their task of knocking the sheep over for the 17th time. Today I … Continue reading What do you see when you look up?
Helping others makes you happy. A number of studies have shown the positive impact of supporting others - not only on those who received the support but more markedly on those who offered help. Shouldn't that mean that people in support have a happiness advantage? Helping other people is part of the job description, after … Continue reading If your support staff isn’t happy, you are doing something wrong
This question ranks very close to "Honey, we need to talk" in my personal list of worst openings for a conversation. And here I am, musing on the same question for a second time.
I just read through The Nice Guide to Nice Replies, and this recommendation stood out for me: 9. Say sorry! People love an honest, genuine apology. In a study by the Carey School of Business, satisfaction with service recovery doubled (from 37% to 74% satisfied) when an apology was added on top of other compensation … Continue reading It’s OK to say sorry – if you mean it
Gracie is colleague at Automattic. Another example of how work-life balance can turn out in real life: Slamming the door behind you at 7:30 AM, knowing you’re running late because that 40 minute commute just turned into a 50 minute commute…sound familiar? That was my life until almost two years ago. Roll out of bed … Continue reading More remote working moms
I live in Mataró, very close to Barcelona. Many friends commute daily into the metropolis, putting up with crowded trains or traffic jams. I don't. I am Happiness Engineer for WooCommerce, a division of Automattic (and we are hiring). Our offices are not in Barcelona. Our offices are where we are. We are a distributed company. … Continue reading 50 Shades of Support