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Difficult Conversations

Difficult Conversations

Difficult conversations are part of your professional (and private) life. But difficult does not need to mean nerve-wracking or anxiety inducing. Learn how to use them as learning opportunities.

  • Valentina
  • October 17, 2017
  • A8Ccoaching
  • conversations
How to learn all those crucial skills

How to learn all those crucial skills

Ever wondered HOW you are supposed to learn all those live-changing crucial skills recommended by all those gurus? Let me share some pragmatic experiments that should get you started.

  • Valentina
  • October 16, 2017March 13, 2018
  • experiments
  • productivity
  • skills
The power of a set agenda

The power of a set agenda

Ask any business guru and productivity coach, and they will confirm you the importance of a meeting agenda to make sure attendees can prepare. Ask any person who regularly attends meetings and they might confess that they look at the agenda the moment they dial in for the meeting or walk through the door. And yet, … Continue reading The power of a set agenda →

  • Valentina
  • September 7, 2017March 13, 2018
  • A8Ccoaching
  • agenda
  • meetings
  • preparation
The stories I tell myself about…

The stories I tell myself about…

After my last coaching call, a friend shared this article with a reminder about Renée Brown's book "Rising Strong". Basically, the story you make up in your mind in the absence of information is not necessarily the full truth. And given that our minds are much more creative around detecting fear, you are more likely to make up a horror story than a beautiful happy ending. 

  • Valentina
  • August 9, 2017March 13, 2018
  • A8Ccoaching
  • self-worth
  • speaking
The art of letting go of control

The art of letting go of control

I am a control freak. There. I've said it. I like to know what happens when, with whose participation, for how long and with which anticipated results. That's why I love having an agenda, and why I expect everybody to be on time and well prepared. That's why I get annoyed if someone shows up … Continue reading The art of letting go of control →

  • Valentina
  • July 26, 2017
  • A8Ccoaching
Customer support – are you really listening?

Customer support – are you really listening?

Reviewing ticket feedback is a gold mine to learn more about your product/service, your processes and your people. Don't miss out on this opportunity.

  • Valentina
  • July 23, 2017March 13, 2018
  • quality
  • sdx2017
  • ticket reviews
The art of being on time to remote meetings

The art of being on time to remote meetings

Great ideas on being on time - in real life and virtually.

  • Valentina
  • July 20, 2017

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