Reviewing ticket feedback is a gold mine to learn more about your product/service, your processes and your people. Don't miss out on this opportunity.
Great ideas on being on time – in real life and virtually.
I hate being late. It says “I don’t care enough about your time,” so I try very hard to be on time or even better: early.
When I worked in an office, I was usually early to meetings. My tactic? I got there early and just did something useful in the mean time. It didn’t matter if it was a meeting room in an office or a coffee shop; it’s easy enough to get out your laptop and do something useful, or catch up on email on your phone. This doesn’t work when working remotely.
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Working with a career coach, I am moving from competitiveness and distrust to ambition and collaboration. People are not out there to get me - they are there to grow together.
Last week, the company I work for announced officially that weekend work is now part of the standard Happiness Engineer role. Not every weekend, not immediately, but in the long run, we'll be expected to work approximately 2 weekend days per month, taking those two days off within the week. This is why my kids aren't an obstacle.
I like getting feedback, both written as well as via voice. I blame my mom for this weird trait. She would ask people for advice about what she should / could do all the time. She uses it as a conversation starter, to solve quarrels and misunderstandings, to bond with her new neighbours. Her reasoning … Continue reading Ask for advice instead of feedback
I am sitting on my parents' terrace overlooking their garden with eight plastic sheep. My mother just rearranged them. They will stay that way for the next 20 min, approximately. Then my kids will be tired of looking at the cat and resume their task of knocking the sheep over for the 17th time. Today I … Continue reading What do you see when you look up?
Helping others makes you happy. A number of studies have shown the positive impact of supporting others - not only on those who received the support but more markedly on those who offered help. Shouldn't that mean that people in support have a happiness advantage? Helping other people is part of the job description, after … Continue reading If your support staff isn’t happy, you are doing something wrong