After my last coaching call, a friend shared this article with a reminder about Renée Brown's book "Rising Strong". Basically, the story you make up in your mind in the absence of information is not necessarily the full truth. And given that our minds are much more creative around detecting fear, you are more likely to make up a horror story than a beautiful happy ending.
The art of letting go of control
I am a control freak. There. I've said it. I like to know what happens when, with whose participation, for how long and with which anticipated results. That's why I love having an agenda, and why I expect everybody to be on time and well prepared. That's why I get annoyed if someone shows up … Continue reading The art of letting go of control
Customer support – are you really listening?
Reviewing ticket feedback is a gold mine to learn more about your product/service, your processes and your people. Don't miss out on this opportunity.
The art of being on time to remote meetings
Great ideas on being on time - in real life and virtually.
Competitiveness, trust and helping others
Working with a career coach, I am moving from competitiveness and distrust to ambition and collaboration. People are not out there to get me - they are there to grow together.
Weekend Work with Kids?
Last week, the company I work for announced officially that weekend work is now part of the standard Happiness Engineer role. Not every weekend, not immediately, but in the long run, we'll be expected to work approximately 2 weekend days per month, taking those two days off within the week. This is why my kids aren't an obstacle.
Ask for advice instead of feedback
I like getting feedback, both written as well as via voice. I blame my mom for this weird trait. She would ask people for advice about what she should / could do all the time. She uses it as a conversation starter, to solve quarrels and misunderstandings, to bond with her new neighbours. Her reasoning … Continue reading Ask for advice instead of feedback
If your support staff isn’t happy, you are doing something wrong
Helping others makes you happy. A number of studies have shown the positive impact of supporting others - not only on those who received the support but more markedly on those who offered help. Shouldn't that mean that people in support have a happiness advantage? Helping other people is part of the job description, after … Continue reading If your support staff isn’t happy, you are doing something wrong
Honey, do you think we are happy?
This question ranks very close to "Honey, we need to talk" in my personal list of worst openings for a conversation. And here I am, musing on the same question for a second time.
More remote working moms
Gracie is colleague at Automattic. Another example of how work-life balance can turn out in real life: Slamming the door behind you at 7:30 AM, knowing you’re running late because that 40 minute commute just turned into a 50 minute commute…sound familiar? That was my life until almost two years ago. Roll out of bed … Continue reading More remote working moms