Helping others makes you happy. A number of studies have shown the positive impact of supporting others - not only on those who received the support but more markedly on those who offered help. Shouldn't that mean that people in support have a happiness advantage? Helping other people is part of the job description, after … Continue reading If your support staff isn’t happy, you are doing something wrong
I just read through The Nice Guide to Nice Replies, and this recommendation stood out for me: 9. Say sorry! People love an honest, genuine apology. In a study by the Carey School of Business, satisfaction with service recovery doubled (from 37% to 74% satisfied) when an apology was added on top of other compensation … Continue reading It’s OK to say sorry – if you mean it
Gracie is colleague at Automattic. Another example of how work-life balance can turn out in real life: Slamming the door behind you at 7:30 AM, knowing you’re running late because that 40 minute commute just turned into a 50 minute commute…sound familiar? That was my life until almost two years ago. Roll out of bed … Continue reading More remote working moms
I live in Mataró, very close to Barcelona. Many friends commute daily into the metropolis, putting up with crowded trains or traffic jams. I don't. I am Happiness Engineer for WooCommerce, a division of Automattic (and we are hiring). Our offices are not in Barcelona. Our offices are where we are. We are a distributed company. … Continue reading 50 Shades of Support
After 4 years debating with myself, I have finally switched to Colemak. This is my experience.
The mountains used to be my thinking space - before I had kids that is. Whenever I felt drained, tired, angry, overwhelmed or any combination of the above I would put on my running shoes and take off for the mountains, somedays for hours at a time. Since the birth of our … Continue reading The intimate link between my junk drawer and my brain
No one dreams about working in support. Kids want to become school teachers, lawyers, doctors or maybe even pastry chefs, modelling people and situations the’ve experienced. Your teacher opened up a whole new world to you, just by explaining how letters work to form books. Your best friend’s mother is a lawyer, and that seems … Continue reading How I discovered my fascination for support