I started using Gretchen Rubin’s framework on the four tendencies a couple of months back, first with my team members. It has been transformative for my 1:1s, taking a lot of stress out of the interactions. Knowing what motivates them (and me) has brought clarity: clarity that I’ve channelled into more effective communication - and patience. This is how I apply it in my day-to-day (and why I tend to ask everyone around me to take the quiz).
What my apologies taught me about my motivations
Not wanting to believe is different from not believing. Not wanting to believe requires active work to avoid believing "accidentally". Why would anyone, why would I, actively invest in not believing in my own worth? What purpose does it serve to believe that I am not good enough (yet)?
Does your agenda allow you to THINK?
Since moving into a leads role at Automattic, my responsibilities have changed quite a bit. Where previously I focussed on direct customer interactions (and some quality assurance), my primary concern is now my team and the division. This beckons the question: how do I organize my day? And what should I be doing? This very question was part of my most recent coaching conversation
Difficult Conversations are HIIT for your brain
HIIT can boost your physical fitness, difficult conversations can boost your professional fitness - or maybe even your general mental wellbeing, since difficult conversations might not be restricted to your work environment.
Difficult conversations are part of your professional (and private) life. But difficult does not need to mean nerve-wracking or anxiety inducing. Learn how to use them as learning opportunities.
How to learn all those crucial skills
Ever wondered HOW you are supposed to learn all those live-changing crucial skills recommended by all those gurus? Let me share some pragmatic experiments that should get you started.
The power of a set agenda
Ask any business guru and productivity coach, and they will confirm you the importance of a meeting agenda to make sure attendees can prepare. Ask any person who regularly attends meetings and they might confess that they look at the agenda the moment they dial in for the meeting or walk through the door. And yet, … Continue reading The power of a set agenda
The stories I tell myself about…
After my last coaching call, a friend shared this article with a reminder about Renée Brown's book "Rising Strong". Basically, the story you make up in your mind in the absence of information is not necessarily the full truth. And given that our minds are much more creative around detecting fear, you are more likely to make up a horror story than a beautiful happy ending.
The art of letting go of control
I am a control freak. There. I've said it. I like to know what happens when, with whose participation, for how long and with which anticipated results. That's why I love having an agenda, and why I expect everybody to be on time and well prepared. That's why I get annoyed if someone shows up … Continue reading The art of letting go of control
Customer support – are you really listening?
Reviewing ticket feedback is a gold mine to learn more about your product/service, your processes and your people. Don't miss out on this opportunity.