I work at a customer support centered company. My official work title is Woo Happiness Engineer. We help customers to make the most of our products, and I am proud of the work I do – making entrepreneurs’ life easier. Unfortunately, customer support seems to have a bad rap in many countries and the idea of choosing support path is relatively new.
Fortunately, Automattic is not the only company who values it’s Happiness Squat. I was lucky to listen to an interview with Chase Clemons from Basecamp, who share his view on the concept of support as a career choice.
That is, not only choosing support as a career, but also developing a career in support.
Find the full post here: https://valentinathoerner.com/blog/career-in-support/