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Last week, the company I work for announced officially that weekend work is now part of the standard Happiness Engineer role. Not every weekend, not immediately, but in the long run, we'll be expected to work approximately 2 weekend days per month, taking those two days off within the week. This is why my kids aren't an obstacle.
I just read through The Nice Guide to Nice Replies, and this recommendation stood out for me: 9. Say sorry! People love an honest, genuine apology. In a study by the Carey School of Business, satisfaction with service recovery doubled (from 37% to 74% satisfied) when an apology was added on top of other compensation … Continue reading It’s OK to say sorry – if you mean it
The mountains used to be my thinking space - before I had kids that is. Whenever I felt drained, tired, angry, overwhelmed or any combination of the above I would put on my running shoes and take off for the mountains, somedays for hours at a time. Since the birth of our … Continue reading The intimate link between my junk drawer and my brain
No one dreams about working in support. Kids want to become school teachers, lawyers, doctors or maybe even pastry chefs, modelling people and situations the’ve experienced. Your teacher opened up a whole new world to you, just by explaining how letters work to form books. Your best friend’s mother is a lawyer, and that seems … Continue reading How I discovered my fascination for support